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Privacy Policy

1. Introduction

The Homework Gym is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following personal information:
 

  • Parent/guardian name and contact details (email, phone)

  • Student name and relevant details

  • Medical information, learning needs, or additional support requirements (if provided)

  • Booking and payment details
     

We only collect information that is necessary to provide our services and ensure student safety.

3. How We Collect Information

We collect personal information through:
 

  • Our website and booking forms

  • Communication via email or other direct contact

  • Third-party platforms used to manage bookings and services (e.g. Wix)


Our website may also use cookies or similar technologies to improve functionality and analyse website traffic.

4. Why We Collect Information

We collect and use personal information to:
 

  • Provide and manage our services

  • Communicate with parents and guardians

  • Ensure student safety and wellbeing

  • Process bookings and payments

  • Meet legal and regulatory obligations

5. Children's Privacy

The Homework Gym provides services for primary school-aged children.


We do not knowingly collect personal information directly from children without the consent of a parent or guardian. All personal information is collected through a parent or legal guardian.

6. Photos, Videos, and Media

From time to time, The Homework Gym may take photos or videos during sessions for marketing, social media, or promotional purposes.


Images or recordings of students will only be used with the prior consent of a parent or guardian.
 

Parents/guardians may withdraw consent at any time by contacting us in writing. We will take reasonable steps to stop further use of images once consent is withdrawn.
 

If consent is not provided, we will ensure that the student is not included in photos or videos used for promotional purposes.

7. Sharing of Information

We do not sell personal information.
 

We may disclose personal information to third parties only where necessary, including:
 

  • Service providers (such as booking systems, payment processors, and website platforms like Wix)

  • Where required or authorised by law


Some of these third-party providers may store or process data on secure cloud servers located outside Australia. 


We take reasonable steps to ensure that any overseas providers handle personal information in accordance with Australian privacy standards.

8. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
 

Personal iformation may be stored electronically on secure cloud-based systems operated by trusted third-party providers.

9. Access and Correction

You may request access to or correction of your personal information at any time by contacting us.
 

We will take reasonable steps to ensure your information is accurate, complete, and up to date.

10. Data Retention and Disposal

We will only keep personal information for as long as it is reasonably necessary to provide our services and meet legal obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

11. Cookies and Website Use

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyse website traffic

  • Ensure website functionality

You can disable cookies through your browser settings, although this may affect how the website functions.

12. Your Rights and Complaints

If you have any concerns about how your personal information has been handled, please contact us using the details below.

We will acknowledge your complaint within a reasonable timeframe (usually within 7 days) and aim to resolve it promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

13. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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14. Contact Us

For privacy-related enquiries, please contact:

 

The Homework Gym
info@thehomeworkgym.com.au

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By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

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